QoE Analytics
Service Description
The statistics are transferred to special metrics that allow user experience evaluation. It provides the operator with the information: whether the subscriber gets high-quality Internet communication or not; what kind of problems does he/she encounter.
With QoE, you can monitor your network state in automated mode, compiling all the necessary information – subscribers’ data, devices in use, tariff plans, etc. – integrally. The entire compilation or parts of it can be forwarded to various back-office Depts., namely Tech, Sales or Marketing, for more efficient operations.
Based on the precise data rather than on even the best guesses, it is easier for a provider to make optimal decisions. Which, in the end, results in ROI and ARPU growth.
The key metrics are:
- Round-trip-time (RTT)
- Indicators of retries number
- The number of sessions, devices, agents
- IP-addresses per subscribe
- Traffic distribution by application and transport protocols
- Traffic distribution by autonomous system (AS) numbers
- Clickstream for each subscriber
Levels of analytics
Features
Round-trip-time (RTT)
Delay statistics: from the subscriber to the subscriber, the entire path and median.
- Searching for subscribers with high delays and poor connection quality.
- Searching for problems with client equipment, Wi-Fi routers, access and aggregation switches.
- Using API for exporting data into the monitoring system.
Marketing campaigns
Redirecting the subscriber to a specific web page in a given period of time.
- Automatic polling of subscribers upon tech support representative personal visit.
- Notification of network crashes and reduction of load on tech support.
- Notification of new services and special offers.
Clickstream
The number of sessions and subscribers’ devices, requests for Internet resources.
- Identification of customers who left negative reviews; solving their issues.
- Ability to reduce customer churn.
Number of retries
Retries statistics while accessing the Internet.
- Searching for issues with Wi-Fi routers.
- Selling Wi-Fi equipment with better performance and coverage.
Full NetFlow statistics’ export
Statistics on transport and application protocols, traffic allocation depending on protocols and AS.
- DPI prioritization setup depending on channel allocation.
- Searching for optimal peering points and connections with upstream providers.
- Tracking DDoS and virus attacks, development of techniques.
Graphical Interface
Benefits:
- increase of service quality for the customers, overall satisfaction with the services and brand strengthening
- automatic ticket creation in support desk
- possible combination with the other DPI features: BNG, CG-NAT, traffic filtering
- ability to provide QoS on the operator’s network
- enrichment with the information from billing system
- high performance, installation on a standard x86 server
- full-scale statistics on subscribers – which helps with tailored offers to targeted clients, resulting in efficient marketing
- custom filters and triggers
- easy installation and user-friendly interface
- API for integration with other systems
- palpable increase of the operator’s competitiveness
- increase of a subscriber-generated revenue.
Licensing
